1.     Introduction:The Department of Tourism is headed by a Director who also functions as the Joint Secretary to the Government. He reports to the Secretary (Tourism). Besides being involved in policy formulation, planning and development of basic infrastructure, promotion, publicity and marketing of Goa as a prime tourist destination, both within the country and abroad, the Director of Tourism also exercises the statutory powers as the “Competent Authority” under the Goa Tourist Places (Protection & Maintenance) Act, 2001.
The Director is assisted by three Deputy Directors, four Assistant Directors, OSD & AAO who are in charge of following sections:
Planning Section:To look after the planning and implementation of infrastructure projects relating to touristic importance undertaken by the Department.  One Statistical Assistant is deputed from the Planning, Statistics & Evaluation Department under this Section to look after all the statistical as well as plan matters relating to the Department.  Similarly one Surveyor has been deputed from DSLR, under this section to look after the re-survey/re-demarcation of the landed properties of this Department. He also performs duties in Revenue Section.
Revenue Section:Which looks after maintenance & cleanliness of beaches, tourist places, beach safety, permissions for setting up of temporary shacks, court matters pertaining to the Department, leases of Departmental properties as well as mutation of the properties of the Department and implementation of the Goa Tourist Places (Protection & Maintenance) Act, 2001.
Information Section:Which looks after production of tourist publicity material literature, dissemination of tourist information and distribution of tourist literatures through various centers and counters within Goa.
Trade Section:Which looks after the implementation and administration of the Goa Registration of Tourist Trade Act, 1982, under which each and every activity such as accommodation, tours and travels, tourist transport, guides, porters and notified goods like handicrafts, curios etc. have to be necessarily registered with the Department and registration once made renewed annually. For the convenience of the hotels & travel trade, the Department has set up two Zonal Offices, one each at Mapusa and  Margao.
Accounts Section: The Section Head, who is the Assistant Accounts Officer and an Accountant, both are deputed from the Directorate of Accounts and are assisted by clerical staff from this Department.

2.     Organizational chart of the Department:
The Department of Tourism is headed by a Director. He is assisted by 3 Deputy Directors, 4 Assistant Directors, OSD and two Assistant Accounts Officers. The Department has 2 branch offices at North and South Goa headed by earlier an Assistant Tourist Officer. Now there offices will be headed by Dy. Director of Tourism & Assistant Director. The total strength of the Department is 192 nos. Organization Chart is attached.

3.     Functions and duties carried out by the Department:
The main functions of the Department involves   in policy formulation, planning and development of basic infrastructure, promotion, publicity and marketing of Goa as a prime tourist destination, both within the country and abroad, the Director of Tourism also exercises the statutory powers as the “Competent Authority” under the Goa Tourist Places (Protection & Maintenance) Act, 2001.
The Dy. Director (North) and Dy. Director (South) exercises the statutory powers of the “Prescribed Authority” under the Goa Registration of Tourist Trade Act, 1982, within their respective jurisdiction and the Director of Tourism as the  “Prescribed Authority” under the said Act for the whole of State of Goa.
4.     Acts and Rules implemented by the Department:
Fees for registration of various activities under Goa Registration of Tourist Trade Act, 1982 is being enhanced. Proposal is already moved for suitable amendment to the Act. Further guidelines are being formulated for bringing the activity of bar and restaurant/pub/restaurant etc. under the ambit of the Act.
5.     Physical achievements of the Department:
ØThe construction of Panaji jetty, multilevel car parking is in full swing and is expected to be completed in the next few months.

ØThe GTDC has finalized plans for Beautification of Old Goa for the exposition of St. Francis Xavier and work in this regard will commence soon.

Ø The GTDC will take up beautification of areas around Mardol and Mangueshi temples. The Master Plan for the same has been finalized and work will be tendered soon. This will improve the touristic facilities around the temples and promote religious and cultural tourism.  

ØThe Department has erected High Mast Light at Sirlim,  undertaken aesthetic façade illumination of Gajantlaxmi Temple at Volvoi in Ponda Taluka,  upgraded/renovated illumination system alongside the road from ‘O Coqueiro’ Porvorim to Saligao Church, Saligao, High Mast Lights at Jogger Park Altinho; Ribandar, Patto, Panaji; near head Post Office, Panaji and Santa Cruz Church.

ØThe Department has initiated installation of High Mast Light, one each at (1) Davorlim Junction at Aquem Margao (2) Bolshe Circle, Gogal (3) Konkan Railway Junction (4) Holy Spirit Church, Borda and (5) Fatorda Junction and work is in various stages of completion.

ØThe Department has initiated installation of 2 Nos. High Mast Lights one each at Cavelossim and Zalor beach.

ØCompleted installation of 9 Nos. of 4 arms lights at various beaches of Benaulim Coastline.

Ø4 Nos. of 4 arms lights at Dramapur in Velim Constituency initiated.

ØThe work of the project Information Plaza at Patto, Panaji is nearing completion as per original schedule. Similarly the work of construction/upgradation and extension of the existing jetty at Patto, Panaji in progress. Beautification work around statue of Late Bhausaheb Bandodkar at Calangute, first Chief Minister of Goa has also been completed.

ØSince last few years the Capital City has been facing the problems of parking of vehicles at the entrance and in the Panjim city. In order to overcome this difficulty, Department has embarked on ambitious project of construction of multilevel car parking at Patto, Panaji. This project will accommodate about 300 cars. Work of the project is in progress. The project completed will ease traffic congestion in Panaji city.

ØWith a view to ensuring transparency, Directorate of Tourism has started e-tendering process. Offers/quotations are called from empanelled marketing agencies for overall management and organization of exhibitions/ marts/ Roadshows, festivals, etc. accordingly.

ØThe Department has selected M/s KPMG Advisory Services Pvt. Ltd Led Consortium as a World Class Consultant for formulation of State Tourism Policy, Master Plan and to work out modalities for formation of Tourism Promotion Board. Procedural formalities have been completed and Consultant is being appointed for the purpose.

ØIn order to ensure participation of Private Sector for building infrastructure such as theme parks, water kingdoms, aquariums, and such other tourist attractions, the GTDC has selected M/s KPMG as transaction advisor/ consultant by utilizing land belonging to the Corporation for developing high end tourism infrastructure in the State and generating well paying jobs for the Goan youth.

ØThe Department has empanelled 13 Project Management Consultants to prepare Detailed Project Reports and estimates for ensuring tourism development in identified clusters. 33 tourism infrastructure projects are in various stages of planning and implementation spread across the state to create facilities like changing rooms, toilets, pathways, sitting arrangement, parking facilities, signages etc.

ØGovernment has designated Goa Tourism Development Corporation Ltd. as SPV. GTDC is now taking up promotional activities in India & in overseas market and also taking up electronic & print advertising within India & aboard.

ØPolicy on Shacks, making it responsive to the aspirations of the local people as well as environment friendly has been implemented by formulation of Beach Shack Policy 2013-14. Now the license issued in Government property are valid for three years.

ØOn 06/06/2000, the M. V. River Princess vessel got grounded at Sinquerim-Candolim beach stretch. Numbers of attempts were made to remove the same. After following elaborate procedure, finally Department awarded the contract to M/s Arihant Ship Breakers Pvt. Ltd, Mumbai. After carrying out a Magnetometry Survey by NIO specialists, it was revealed that a portion of ship is still lying in the seabed. Efforts are made to remove the same and the said Contractor has been asked to do so.

ØCaptain of Ports, Department, Panaji informed  regarding a Crude oil Tanker “M.T. Pratibha Bheema” belonging to M/s Pratibha Shipping Company Ltd., Mumbai  anchored 8 Nautical miles off Miramar into the sea. Show Cause Notice was issued by this Department under Goa Tourist Places (Protection and Maintenance) Act, 2001 directing the owner/occupier/lessee/ of the vessel to appear before the Director of Tourism in order to present his/her say in the matter if any. Accordingly, an Order under Goa Tourist Places (Protection & Maintenance), Act 2001 was issued on 11.02.2014 directing the Managing Director of M/s Pratibha Shipping Company Ltd., Mumbai to abate or remove the nuisance within a period of 15 days from the receipt of the Order failing which the vessel stands forfeited and vests in the Government.
As the vessel was under arrest, Deputy Sheriff of Mumbai was requested to move the said ship out of the Goan waters in view of the impending danger and to immediately intimate the Hon. High Court about the above facts and the tremendous difficulties faced by the State due to the vessel.
In response Dy. Sheriff enclosed an Order dated 11.03.2014 passed by the Hon. High Court of Bombay directing  the Office of Sheriff, Mumbai to take steps to sale the vessel M.T. Pratibha Bheema and further directed this office not to take any  steps/action in regard to the said vessel without obtaining prior permission/orders from the Hon. High Court of Bombay, since the said vessel is under arrest.
ØBeach Cleaning:After obtaining Government’s approval this Department has extended the existing beach cleaning contract upto 31/3/2014. This Department engaged the services of Private Contractors towards the Cleaning of Beach areas, parking areas, nearby environment roads, access through the beach by removal of organic and inorganic wastes, disposal and maintaining the cleanliness on the beach stretches and also cleaning the parking areas/ approach roads/access to the beaches (about 50 mts.) from the beach. Presently the work of beach cleaning is carried out on the following beach stretches at N-2 - Arambol, Mandrem, Morjim Beach Stretches, N-3 – Vagator, Vozrant, Anjuna Beach Stretches, N-4 – Baga to Sinquerim & Nerul Beach Stretches, N-5 – Miramar, Caranzalem, Bambolim, Siridao Beach Stretches, S-1 – Baina, Bogmalo Beach, S-2 – Velsao, Arrosim, Utorda, Majorda Beach Stretches, S-3 – Sernabatim, Betalbatim, Colva, Benaulim Beach Stretches, S-4 – Zalor, Fatrade, Varca, Cavelossim Beach Stretches, S-5 – Agonda, Palolem, Patnem, Rajbag, Talpona, Galgibaga Beach Stretches.
Presently the Department has floated tender for “Comprehensive Management of Cleanliness on beaches of Goa”. The Tender Evaluation and Selection Committee recommended the selection of M/s Bhumika Transport (North) M/s Ram Engineering (South) for “Comprehensive Management of Cleanliness on beaches of Goa”, the same is submitted for Government approval.
ØBeach Shack: During the tourist season 2013-14, 344 shacks have been allotted i.e. 240 in North Goa and 104 in South Goa on identified beaches for three years i.e. 2013-16. Department has also permitted them to place 10 pairs of deck beds & umbrellas to each shack allottee infront of their respective shacks in addition Dept. permitted unemployed youth 8 deckbeds and umbrella and for hotelier 25 deckbeds and umbrella. This Department has also issued 106nos. NOCs for erection of temporary shacks (in North 53 & in South 53) and 78nos. NOCs for erection of temporary Structures/Huts in private properties.
ØBeach Safety:The work of development, deployment, management and operation of Water Safety Patrol almost throughout the coastline with State of Art facilities in the coastal waters of the State of Goa on turn key basis is in operation through M/s Drishti Special Response Services Private Limited, Donapaula. The contract which expired on 16/6/2013, was extended till 31/12/2013. Extension of the contract for the further period from 1/1/2014 to 30/4/2014 is under consideration.
Simultaneously, a global tender was floated for providing beach lifeguarding and safety services on the beaches of Goa. Tender Evaluation and Selection Committee recommended selection of M/s Drishti Special Response Services Pvt. Ltd. for the said work and same has been Administratively approved by the Government. The file is under submission for obtaining Finance concurrence.

Ø  Promotional Media Campaign:The Department carried out aggressive media campaign in India and abroad through print and electronic media. As part of the promotional activity, the Department has participated in various tourism related events in India and abroad with P.R. Agency & Brand Consultant.
The Department has published and distributed print and electronic publicity material on Goa to tourists and prospective visitors, especially during various promotional activities carried out by the Department in India and overseas.
Ø  New Accommodation Capacity:
During the financial year 2013-14 till 31.12.2013, 117 new accommodation units (hotels) have been registered. The room capacity has increased from 27283 to 28426 and the bed capacity from 49756 to 51217.
Ø  New Tourism Service Provides:
           New travel agencies, tourist taxis & tourist boats have been registered during the   financial year, 2013-14.
Ø  Charter Flights:
During the tourist season 2013-14 (upto March 2014) 975 Charter flights has brought in 238535 foreign tourists as against 996 charter flights  bringing 2,15,304 foreign  tourist during the previous season.
Ø  Financial Aspects:
           The Department has achieved plan expenditure of 11088.64 lakhs, during the year 2013-14 as against the outlay of 15597.00 lakhs. Likewise, the Non- Plan expenditure incurred during the same year is 611.00 lakhs as against an outlay of 800.00 lakhs.
           For the financial year 2014-15, the Budget Estimates for Plan Outlays
          13338.80 lakhs, while the Non-Plan outlay is 755.90 lakhs.
                             Financial aspects of plan & non-plan schemes:
                                                                            (Rupees in lakhs)
Major Head Name of the Scheme B.E R.E Actual
Demand no.78    Revenue (Plan) 14597.00 15597.00 11088.64
3452-Tourism 3623.00 4623.00 3998.94
  04.Beautification of Places of Tourist interest( Plan) 180.00 180.00 152.05
  01. Women & Child Gender  Development 0.00 0.00 0.00
  03.Tourist Establishments(Plan)
600.00 600.00 235.71
  04.Traditional Festival Programmes (Plan)
1.00 1.00 (-)0.45
  05. Disposal of Garbage 300.00 300.00 202.65
  06.Participation in International Travel Markets
1.00 1.00 13.58
  07.Tourist Information and Facilitation centres (Plan) 100.00 100.00 86.34
  08. Maintenance of Historical building Monuments of tourist Importance 20.00 20.00 8.66
  09.Hospitality and entertainment expenses 1.00 1.00 0.00
  10.Promotion of tourism through information Technology.               35.00 35.00 0.40
  11. Asstt. to Goa Heritage House Tourism Scheme 81.00 81.00 0.00
  15. Grants to  GTDC (Plan)
2000.00 3000.00 3300.00
  16. Amenities at beaches (Plan) 1.00 1.00 0.00
  17.Entertainment  Infrastructure Facilities (Plan)
1.00 1.00 0.00
  18.Grants for Country Side Tourism (Plan) 101.00 101.00 0.00
  19.Helicopter Tourism (Plan) 100.00 100.00 0.00
  20.Organization of Heritage Festival 1.00 1.00 0.00
  01.Scheduled Tribe Dev. Plan 100.00 100.00 0.00
5452- Capital Outlay in Tourism 10874.00 10874.00 7089.70
  01.Tourist Centres 350.00 350.00 203.81
  03. Special problem- Roads in tourism circuits 54.00 54.00 0.00
  04.International Dev. of Infrastructure for Heritage and Hinterland Tourism –Mega Project (P) (A) 1.00 1.00 0.00
  05. Sunset Cruise (Plan) 1.00 1.00 0.00
  06. Infrastructure Development in Clusters (Plan) 1.00 1.00 38.08
  01. Investment in Tourism Development Corporation 1.00 1.00 0.00
  01. Beach Safety Management (Plan) 2402.00 2402.00 1882.21
  02.Establichment charges transferred from  2059 PWD 2.00 2.00 0.00
  03.Tools and plant charges transferred from 2059, PWD 1.00 1.00 0.00
  04. Other works (Plan) 10.00 10.00 4.65
  06.Development of Baina Beach  Beautification (Plan) 50.00 50.00 0.00
  07.Removal of M.V. River Princess 1.00 1.00 0.95
  09. Contribution to GTDC (SPV) for Tourism Infrastructure Development 8000.00 8000.00 4960.00
7452- Loan for Tourism 100.00 100.00 0.00
  02. Loan assistance to Goa Heritage House-Tourism Scheme 50.00 50.00 0.00
  04. Loan to GTDC for infrastructure Development 50.00 50.00 0.00
(3452, 5452, 7452)
14597.00 15597.00 11088.64
  2013-14 NON-PLAN
Major Head Name of the Scheme B.E R.E Actual
Demand no.78      
  Revenue (Non-Plan) 800.00 800.00 611.00
  01-Tourist Infrastructure
001-Direction and Administration
01-Directorate of Tourism
450.00 450.00 460.38
  101-Tourist Centre
01-Tourist Information Centre   Margao (Non-Plan)
5.00 5.00 3.46
  02-Tourist Information Centre Vasco-da-Gama (Non-Plan) 2.50 2.50 1.64
  03-Maintenanance of beaches/places of Tourist Importance (Non-Plan) 142.50 142.50 54.65
  05-Beaches Improvement Fund   (Non-Plan) 100.00 100.00 0.00
  800-Other Expenditure
02-Tourist Establishment (Non-Plan)
100.00 100.00 90.87
  3452 (Non-Plan) Total 800.00 800.00 611.00
6.     Vision for future:
ØThe State Government has decided to implement single window system for all water sports operators and airport taxis through GTDC in order to ensure transparency in operations of the water sports and taxi operators and the same is expected to commence soon.
ØThe Government has decided to implement integrated and scientific beach cleaning system on all beaches of Goa and it is expected that the system will commence from April 2014.
ØImplementation of improved Beach Safety and Lifeguarding services on all Goan beaches and hinterland water bodies with night patrolling services.
ØThe Department will provide facilities like toilets, changing rooms, and shower rooms on all beaches of State under PPP mode.
ØAmendment sought in rules to be framed under Goa Registration of Tourist Trade Act 1982 for proper enforcement of the Act.
Ø Goa Tourism in association with Goa Electronic limited has developed software for collecting latest tourism statistics and the same will be implemented in all hotels in 2014-15.
ØBenches and signages will be erected in major tourist places.
ØA Mobile application has been launched to give information about Goa Tourism on android platform thereby leveraging benefit of technology and providing services to the tourists.